Let us help you with troubleshooting, support, and training services over the Internet. If you have a cable modem, DSL, or other high-speed Internet connection, and are using Mac OS X 10.5 or above, or Windows XP, Vista, or Windows 7, we can establish a secure screen-sharing session -- with access that is completely controlled by you.

While we are connected to your computer, we're also in contact with you by telephone or an audio chat connection; this allows us to talk with you while we're working on your computer.

Your home computer is a favorite target for intruders. Why? Because they want what you have stored there -- passwords, credit card or bank account information, and any other personal data.

But it's not just personal information intruders are after. They also want to use your computer's resources -- your hard disk space, your fast processor, and your Internet connection. These resources are used to attack other computers on the Internet.

We can give you with the knowledge and tools necessary to use the Internet more safely and responsibly, and teach you how to protect your sensitive data, using virus protection programs.

One of the most important security activities we can assist with is setting up an automatic, unattended backup program that routinely copies all of your computer's data to another hard drive. You'll never have to worry about losing your important files.

Staying current with all of your software programs can be a chore. We can assist with upgrading your operating system or application software; we can also advise you about which paid software upgrades are worth your money.